Record your AED's model name, serial number, and current manufacturer support contact
ContextDifferent AED models have entirely different battery chemistries, pad geometries, and self-test behavior. Recording the exact model and serial number takes two minutes and is essential for ordering replacement parts, verifying recalls, and reaching technical support quickly. Write this information on a label inside the carry case and store it digitally. Manufacturer support phone numbers do change; confirm the current number by visiting the manufacturer's website rather than relying on a number written down years ago.

